Frequently Asked Questions

Plain-English answers about operations, SOPs, audits, data sanitization, safety, and downstream due diligence for electronics recycling and ITAD.

Last updated:

About this site

What is decideagree.com?

An independent knowledge base of practical guides, SOPs, and templates for electronics recycling and ITAD operations.

Are you affiliated with any standard owner or regulator?

No. The site is independent. Content summarizes requirements and good practices for everyday operations.

Is this legal or certification advice?

No. It is educational. Always verify against your current standards and certification body guidance.

Can I reuse your templates?

Yes. Adapt them to your facility, train staff, and version-control any edits.

Certification & audits

Which certifications does your content support?

Materials are written for R2-style electronics recycling and ITAD programs; many SOPs are standard-agnostic.

How long does initial certification typically take?

Well-organized sites: 8–16 weeks. New operations: around 4–6 months to build SOPs, train, collect records, and close gaps.

Why do audits fail or get nonconformities?

Inconsistent records, undocumented exceptions, weak downstream due diligence, unclear roles, missing training proof, and poor inventory control.

How should we prepare for Stage 1 and Stage 2?

Stage 1: ensure complete documentation and readiness. Stage 2: prove the process works—run internal audits, close CAPAs, and reconcile records to reality.

Operations & SOPs

What is the minimum SOP set?

Intake/receiving, asset tracking, triage, data sanitization, evidence of reuse/repair, demanufacturing, hazardous handling, storage/labeling, chain of custody,
incident/CAPA, training, housekeeping, and downstream due diligence.

How detailed should an SOP be?

Include purpose, scope, roles, step-by-step tasks, acceptance criteria, records produced, safety notes, and revision control.

How do we keep SOPs from being “paper only”?

Co-write with operators, use photos/screenshots, align forms with steps, and audit the live process routinely.

What evidence shows we follow our SOPs?

Time-stamped logs, asset-level records, signatures or user IDs, training tied to SOP versions, calibration records, closed CAPAs, and reconciled inventory.

Intake, tracking, and chain of custody

What must be captured at receiving?

Deliverer and receiver, date/time, container integrity, counts/weights by category, unique intake ID, and any exceptions.

What is a simple but effective tracking model?

Assign a unique ID at first touch, apply a scannable label, and keep that ID through triage, wiping, repair, storage, and final disposition.

What makes chain-of-custody credible?

Continuous traceability, authenticated transfers, tamper evidence where applicable, and clear mapping between items and records.

How do we handle exceptions?

Quarantine, photo-document, create an exception record, supervisor decision, and sign-off. Track trends and reduce recurrence.

Data sanitization & destruction

Is wiping or physical destruction better?

Use wiping when policy and condition allow reuse; use destruction when risk or contracts require it. Apply documented rules consistently.

What must a wipe log include?

Asset ID, media serial, method/settings, operator, device used, date/time, result, verification step, and disposition of failures.

How do we verify wipes?

Use a second tool or verification mode, sample at a documented rate by risk, and rework failures immediately—record all verification actions.

How do we treat different media types?

Define approved methods per media. For SSD/eMMC/NVMe, specify secure-erase or crypto-erase that addresses remapped blocks; destroy when uncertain.

Evidence of reuse/repair and grading

What counts as evidence of reuse?

Functional tests tied to asset ID, grading results, proof of OS/wipe, optional cosmetic photos, and outbound documentation for reuse.

How should grading be defined?

Use objective criteria tables for screens, chassis, keyboard, battery health, and ports; keep workstation examples for consistency.

Hazardous fractions, batteries, and safety

What are common hazardous fractions?

Batteries, CRT residues, mercury lamps, oil-filled capacitors, and certain boards or components depending on local rules.

How should batteries be handled?

Segregate by chemistry and condition, protect terminals, use appropriate containers and absorbents, train on fire response, and document inspections and shipments.

What does an incident response include?

Immediate safety, supervisor notification, area control, incident report, root-cause analysis, and corrective/preventive action with an owner and due date.

Downstream due diligence

What is downstream due diligence?

Assessing and documenting the capability and compliance of any vendor receiving material from you through questionnaires, records, contracts, audits, and reviews.

How often should vendors be re-evaluated?

At least annually for higher-risk vendors or upon significant changes; lower-risk vendors may follow a longer cycle with interim monitoring.

What evidence do auditors look for?

Completed questionnaires, contracts, shipping records, certificates or reports, and notes from site visits or remote assessments.

Records, training, and quality

How long should records be kept?

Set a policy that meets or exceeds contractual and regulatory needs and apply it consistently across record types.

How do we prove training is effective?

Training matrix per role, signed attendance or system attestations, quizzes tied to SOP versions, and practical evaluations for high-risk tasks.

What is CAPA and when to use it?

Corrective and Preventive Action. Use it for audit findings, incidents, repeated errors, and customer complaints to fix root causes and prevent recurrence.

Inventory, storage, and labeling

What is a good storage and labeling baseline?

Defined zones for each status, clear labels, aisle maps, restricted access for sensitive areas, and cycle counts that reconcile to system data.

How do we prevent status mix-ups?

Physical segregation, color codes, access controls, and a rule that nothing moves without a scan or documented transfer.

Shipments and final disposition

What documents are essential for outgoing shipments?

Packing list tied to IDs or categories, weights/counts, destination, responsible person, carrier details, and required regulatory or customer documents.

How do we show responsible downstream outcomes?

Keep receiving confirmations from the next party, reconcile quantities, and retain processing records provided by downstream vendors.

Privacy & site use

Do you collect personal data?

Only what’s necessary for site functionality and optional newsletter signup. You may request deletion of your information at any time.

How can I suggest a topic or request a template?

Send a short note with the scenario, the outcome you need, and any constraints such as facility size or customer requirements.

Getting started

I’m new—where should I begin?

Start with intake and tracking, then chain of custody and data sanitization. Train staff, run an internal audit, fix gaps, and expand to hazardous handling, due diligence, and CAPA.

What’s the fastest way to show progress?

Publish SOPs, roll out simple matching logs, label zones, and hold a weekly review to close issues. Small consistent wins build audit readiness.

R2 Hub (R2v3 explained)


R2v3 Nonconformities

R2v3 Nonconformities You’ll Actually See—and How to Fix Them: A Practical CAPA Playbook

This guide shows real-world R2v3 nonconformities that recyclers and ITAD providers run into, why they happen, and exactly how to correct and prevent them. Use the checklists, templates, and acceptance criteria to close findings quickly and keep them from coming back. How to read this playbook 1) Data security & sanitization: method not matching media, […]


Data Security & Sanitization under R2v3

Data Security & Sanitization under R2v3: From Intake to Final Disposition (with sample SOP steps)

Plain-English objective: R2v3 requires you to protect data at every stage—intake, handling, transport, processing, and final disposition—using documented controls that actually work. This guide gives you a practical, audit-ready workflow with sample SOP steps you can adapt immediately. Scope & key definitions (keep these in your SOP) Add these terms to your Definitions section so […]


Downstream Due Diligence in R2v3

Downstream Due Diligence in R2v3: Risk Scoring, Vendor Approval, and Ongoing Monitoring

Purpose of this guide: give you a practical, copy-and-use framework to evaluate, approve, and monitor downstream vendors under R2v3—so you can defend decisions to auditors and reduce real-world risk. 1) What “downstream due diligence” actually means in practice In R2v3, “downstream” covers every organization that receives your material, components, or data-bearing devices after they leave […]


Building an Audit-Ready R2v3 Documentation System

Building an Audit-Ready R2v3 Documentation System: Logs, Records, and Evidence That Stand Up

Goal of this guide: give you a practical, copy-ready blueprint for the documents, logs, and evidence that an R2v3 auditor will expect to see—and how to organize them so they’re complete, consistent, and easy to verify. 1) What “audit-ready” means in practice Audit-ready documentation is not a pile of forms. It’s a controlled system where: […]


R2v3, Plain-English

R2v3, Plain-English: A Clause-by-Clause Guide for Facility Managers (with checklists)

Use this as a practical, printable playbook. It translates R2v3 into day‑to‑day actions, owners, and evidence to show an auditor. Always defer to the official R2 Standard, the R2 Equipment Categorization (REC), the Code of Practices (COP), and SERI guidance when in doubt. Quick‑Start & Table of Contents How to use this guide Table of […]

Operations & SOPs


Refurbishment & Grading Standards

Refurbishment & Grading Standards: SOP for Testing, Cosmetic Grades, Data-Wipe Verification, and Release to Sale

Purpose: Provide a clear, audit-ready standard operating procedure (SOP) for refurbishing IT assets, assigning consistent cosmetic and functional grades, verifying data sanitization, and authorizing units for resale or redeployment.Applies to: Laptops, desktops, all-in-ones, servers, monitors, mobile devices, and small peripherals in an ITAD/e-waste recycling context aligned with R2v3 and common enterprise expectations. 1) Roles and […]


Incidents, Nonconformities & CAPA

Incidents, Nonconformities & CAPA: A Practical SOP for Reporting, Root Cause, and Preventive Actions

Purpose: Provide a clear, repeatable system to capture incidents and nonconformities, analyze root causes, implement corrective and preventive actions (CAPA), and prove effectiveness to auditors.Applies to: All personnel, contractors, and visitors on site.Outcomes: Faster containment, fewer repeat issues, stronger audit evidence, safer operations. 1) Definitions (plain-English) 2) Roles & Responsibilities 3) Reporting & Intake (how […]


Safe Battery & Hazardous Fractions Handling

Safe Battery & Hazardous Fractions Handling: SOP for Li-ion, CRT Glass, Mercury Lamps, and More

Purpose: This Standard Operating Procedure (SOP) defines how an e-waste or ITAD facility safely receives, triages, stores, and ships hazardous fractions—especially lithium-ion batteries, CRT glass, and mercury-containing lamps—to minimize fire, exposure, and environmental risk while maintaining audit-ready records. Scope: Applies to all staff handling inbound equipment and parts, including receiving, triage, refurbishment, demanufacturing, storage, and […]


Chain of Custody That Auditors Trust

Chain of Custody That Auditors Trust: Step-by-Step SOP with Logs and Sign-Offs

Purpose: Define a practical, audit-ready Chain of Custody (CoC) process for electronics recycling and ITAD operations. This SOP ensures every asset and data-bearing device is tracked from intake to final disposition, with complete records, signatures, and tamper-evident controls. Scope: Applies to all incoming assets (loose or palletized), especially data-bearing media (HDD/SSD/NVMe, mobile devices, tapes, removable […]


Intake to Final Disposition

Intake to Final Disposition: The Complete SOP for Receiving, Triage, and Asset Tracking

Purpose. This standard operating procedure (SOP) defines how electronics and IT assets move from arrival at your facility to final disposition, with complete traceability, consistent quality, and audit-ready records. Who should use this. Warehouse leads, receiving techs, triage technicians, data-wipe teams, inventory controllers, and compliance managers. Outcomes. Every asset is (1) received against paperwork, (2) […]